Need Assistance?

Below are some FAQs
1

How can I contact We Got Your Back?

Tel: +44 121 517 1996

Email: info@wegyb.com

Opening hours: 9am-5pm Monday-Friday

2

What payment methods do you accept?

All Major Debit or Credit Cards, Google Pay, Apple Pay, Amazon Pay & Paypal

3

How does "We Got Your Back" secure my personal and card details?

We Got Your Back takes your personal security very seriously.

All your personal and card details are protected by 128 SSL encryption meeting PCI security standards.

PAYMENTS ARE SECURELY PROCESSED BY OUR TRUSTED THIRD PARTY STRIPE, WHO HANDLE TRANSACTIONS FOR OVER ONE MILLION BUSINESSES GLOBALLY. WE DO NOT HAVE ANY DIRECT ACCESS TO YOUR CARD DETAILS.

4

How do I place an order online?

Placing an order online is very simple.

Browse product category pages using the navigation bar at the top. From each category page you can click through to specific products where you will find detailed product information & photos, with options to add to basket.

Alternatively you can search a specific product using the search box at the bottom left of the navigation bar.

Once you have reached the product page, complete any customisation options available and then click the 'Add to Basket' button.

You can reach your basket to review your item any time from the top right of the screen. Once you have all your items, click 'Proceed to Checkout' to be taken to the secure checkout where you will provide your delivery, billing and payment details. You will also be given a summary before confirming your order.

5

What information is required to place an order online?

We require an email address to send your order confirmation and a telephone number if we need to contact you about your order. We take your privacy very seriously and will never spam or give your details away to third parties. Please see our privacy policy for more details.

We require a billing and delivery address. The billing address must match your card details. You can provide a different billing and delivery address if required.

We will need to securely take your payment details.

You will be shown a summary before you confirm your order.

6

How long does delivery take?

The average delivery time is 5-7 days after we process your order.

If you do not receive your order after 14 days, please contact us including your order
number.

7

How can I return/exchange my product?

Please email info@wegyb.com with your order number and reason. Our team will aim to respond within 24 hours. Or use our online Return/Exchange Form

Returns and exchanges are free for unused products!

8

Can I cancel my order?

Please email info@wgyb.com with your order number ASAP after placing the order to cancel it.

9

Where do you ship to?

We ship to anywhere within the USA only. We currently do not ship outside of the USA.