FAQ
How can I contact We Got Your Back?
Tel: 0121 517 1996
Email: info@wegyb.com
Opening hours: 9am-5pm Monday-Friday
What payment methods do you accept?
All Major Debit or Credit Cards, Google Pay, Apple Pay, Amazon Pay & Paypal
How does "We Got Your Back" secure my personal and card details?
We Got Your Back takes your personal security very seriously.
All your personal and card details are protected by 128 SSL encryption meeting PCI security standards.
PAYMENTS ARE SECURELY PROCESSED BY OUR TRUSTED THIRD PARTY STRIPE, WHO HANDLE TRANSACTIONS FOR OVER ONE MILLION BUSINESSES GLOBALLY. WE DO NOT HAVE ANY DIRECT ACCESS TO YOUR CARD DETAILS.
How do I place an order online?
Some descriptionPlacing an order online is very simple.
Browse product category pages using the navigation bar at the top. From each category page you can click through to specific products where you will find detailed product information & photos, with options to add to basket.
Alternatively you can search a specific product using the search box at the bottom left of the navigation bar.
Once you have reached the product page, complete any customisation options available and then click the 'Add to Basket' button.
You can reach your basket to review your item any time from the top right of the screen. Once you have all your items, click 'Proceed to Checkout' to be taken to the secure checkout where you will provide your delivery, billing and payment details. You will also be given a summary before confirming your order.
Can I place an order over the phone?
Yes, we can take your order by phone Monday-Friday, 9am-5pm, by phoning 0121 517 1996. We only accept payment via a credit or debit card and send a payment link via email so no card details are taken by us directly.
What information is required to place an order online?
Some descriptionWe require an email address to send your order confirmation and a telephone number if we need to contact you about your order. We take your privacy very seriously and will never spam or give your details away to third parties. Please see our privacy policy for more details.
We require a billing and delivery address. The billing address must match your card details. You can provide a different billing and delivery address if required.
We will need to securely take your payment details.
You will be shown a summary before you confirm your order.